TROUBLESHOOTING

At Williams, your comfort is our goal.  We’ve included a number of frequently asked questions (FAQs) that our customers often encounter.  Just click on each question to expand, or search by keyword for convenience.

Don’t see your question here?  We’re happy to answer any inquiries about our wide range of fine residential and commercial products.  Please complete the fields below, and we’ll be happy to get back to you as soon as we can.

Technicians needing field assistance please fill out the Technical Assistance Form by clicking here Technical Assistance Form”

Please review our link Obsolete Models that cross-references older model numbers to newer numbers. Also, Williams manufactured furnaces for Dayton, Dearborn, Kenmore, Montgomery Wards, Sears, Grainger and Suburban.

Watch our short tutorial to help you find your model & serial number.

Watch our short tutorial to help you get your pilot lit.


Please review our link for Conversion Kit Listings

Please review our link for Tech Tip

The model number identification label, is located in the area where you light the pilot. It is a silver plate, somewhat like a sticker and a little larger than a postcard. The model and the serial number are printed in bold black numbers.

No. There is no paint on the market that will withstand the high temperatures. Most paints will flake off within a couple days of use and may even be toxic. Additionally, the warning labels affixed to the heater will be destroyed. The paint used at the factory is a specially formulated, high-heat powder coating which is baked on in our commercial ovens.

Yes. If your model number is 2509821, 2509822, 2509621(A), 2509622(A), 3509821, 3509822, 3509621(A), 3509622(A), 5009821, 50029822, 5009621(A) or 5009622(A), your cover model number is 4915. If your model number is 1403621, 1403622, 1403821, 1403822 your cover model number is 4309. If your model number is 2203621, 2203622, 2203821, 2203822, 3003621 or 3003622, your cover model number is 4313.

Review our link Your Warranty for details. You may also register your product on-line, please visit our Customer Support Center.

Certainly. Just call 909-825-0993, fax 877-486-0136 or e-mail info@wfc-fc.com your request and we will be happy to send you the information or you may download the specification sheets and instruction manuals in the Product Support section of our web site.

All our models produced after 2002 except our Compact Heating System and Vent-Free models may be converted. Review our link for Conversion Kits to find the conversion kit for your model.

A "counterflow" system pulls in room air at the top of the furnace, warms the air across the combustion chamber and delivers it at the floor level. This gives an equalized floor-to-ceiling temperature. Direct-Vent Forsaire Counterflow Models include 4007732, 4007731, 6007732, 6007731, 4007332, 4007331, 5507332 and 5507331. Top-Vent Forsaire Counterflow Models include 6008532, 6008531, 3508632, 3508631, 5008632, 5008631, 6508632, 6508631, 3508232, 3508231, 5508232 and 5508231.

Williams' "gravity" furnaces have no blower to move the heated air around the room. Heated air is circulated because heated air rises and cooler air falls. The Williams' Monterey, Direct-Vent Gravity and Console Room Heaters are examples of "Gravity" furnaces.

Our "Direct-Vent" wall furnace requires installation on an exterior (outside) wall and must vent horizontally through the exterior/outside wall only. The direct-vent type of furnace draws outside air in from the vent tubes and returns the combustibles back through the vent to the outside. Direct-Vent furnaces work great in garages and bedrooms. Direct-Vent Gravity Models include 1403821, 1403822, 2203821, 2203822, 3003621 and 3003622. Direct-Vent Forsaire Counterflow Models include 4007732, 4007731, 6007732, 6007731, 4007332, 4007331, 5507332 and 5507331.

A "Top-Vent" furnace must be vented vertically up through the roof. This way it may be centrally located inside the home on an inside wall. The combusibles will go up the vent and discharge outside. Monterey Top-Vent Gravity Models include 2509821, 2509621A, 2509822, 2509622A, 3509821, 3509621A, 3509822, 3509622A, 5009821, 5009621A, 5009822 and 5009622A. Forsaire Top-Vent Counterflow Models include 6008532, 6008531, 3508632, 3508631, 5008632, 5008631, 6508632, 6508631, 3508232, 3508231, 5508232 and 5508321. Console Room Heater Models include #2001622A, 2001621A, 3501522A, 3501521A, 3501922A, 3501921A, 5001522A, 5001521A, 5001922A, 5001921A, 6501522A, 6501521A, 6501922A, 6501921A, 2001622A, 2001621A, 3502522A, 3502521A, 3502922A, 3502921A, 5002522A, 5002521A, 5002922A, 5002921A, 6502522A, 6502521A, 6502922A and 6502921A. Floor Furnace Models include 4505622A, 4505621A, 6005622A and 6005621A.

Most Williams furnaces have optional blowers, vent kits, side and rear outlet registers and conversion kits. See product literature for complete list and description of available accessories.

Counterflow models, which are equipped with a blower, have higher efficiency levels than the gravity-type models. Adding a blower to a gravity-type model, where the blower is optional, will not increase the furnace's efficiency, but a blower will help warm a room more quickly.

A central heating system distributes heat throughout the living space by a duct system which is attached to the furnace located in the attic, basement or closet. Williams' furnaces are mounted on a wall or free-standing in the room. They are not attached to room ducts, but most models must be vented. Depending on the size of your room or home and your climate, a Williams' furnace may heat your entire home or can be used to heat zones in your home. Zone heating can save your money on your heating bills because you heat only the room you are in and turn the temperature down on your central or main heating system.

All products are approved for sale in Canada except our floor furnaces and vent-free equipment.

No.

Troubleshooting guides are located in each Installation & Operating manual located on our web site in the literature section and are available for download.

Installation & Operating guides are located on our web site in the literature section and are available for download.

All models, except the Room Console Heaters, are painted a soft-white. The Room Console Heaters are painted black. The paint is a high-heat, epoxy powder-coating.

TOP