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  • How to find serial # FAQ's

The Manufacturer, Williams Furnace Co., warrants this wall furnace or heater to the original purchaser under the following conditions:

Limited One-Year Warranty

  1. Any part thereof which proves to be defective in material or workmanship within one year from date of original purchase for use will be repaired or replaced at the Manufacturer’s option, FOB its factory.
  2. No liability is assumed by the Manufacturer for removal or installation labor costs, nor for freight or delivery charges.

Limited Extended Warranty

  1. In addition to the above limited one-year warranty on the complete unit, any combustion chamber which burns out or rusts under normal installation, use or service conditions during a period of nine years following expiration of the one-year warranty period will be exchanged for a like of functionally similar part, FOB Manufacturer’s factory.
  2. No liability is assumed by the Manufacturer for removal or installation labor costs, nor for freight or delivery charges.

Limitations

  1. THIS LIMITED WARRANTY IS THE ONLY WARRANTY MADE BY THE MANUFACTURER.  IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE ARE LIMITED TO THE SAME ONE-YEAR TERM AS THIS EXPRESS WARRANTY.  UNDER NO CIRCUMSTANCES SHALL THE MANUFACTURER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR CONTINGENT DAMAGES OR EXPENSES ARISING DIRECTLY OR INDIRECTLY FROM ANY DEFECT IN THE PRODUCT OR ANY COMPONENT OR FROM THE USE THEREOF.  THE REMEDIES SET FORTH HEREIN ARE THE EXCLUSIVE REMEDIES AVAILABLE TO THE USER AND ARE IN LIEU OF ALL OTHER REMEDIES.  Some states do not allow limitation on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
  2. This warranty does not include any charge for labor or installation.
  3. This warranty does not extend to painted surfaces nor to damage or defects resulting from accident, alteration, misuse or abuse, or improper installation.
  4. This warranty does not cover claims which do not involve defective workmanship or materials.

Duties Of The Consumer

  1. The heating equipment must be installed by a qualified installer and operated in accordance with the installation and homeowner’s instructions furnished with the equipment.
  2. Any travel, diagnostic costs, service labor, and labor to repair the defective unit will be the responsibility of the owner.
  3. A bill of sale, cancelled check, payment record or permit should be kept to verify purchase date to establish the warranty period.

General

  1. The Manufacturer neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with said equipment.
  2. Service under this warranty should be obtained by contacting your dealer.  Provide the dealer with the model number, serial number and purchase date verification.
  3. If, within a reasonable time after contacting your dealer, satisfactory service has not been received, contact:  Customer Service Department, 250 West Laurel Street, Colton, CA 92324, for assistance.
  4. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

How to Order Repair Parts

All parts listed may be ordered from your equipment supplier.  The model and serial number will be found on the rating plate near the gas valve.

When ordering parts, always provide:

1. Model number
2. Serial number
3. Part number and description

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